Where to give Feedback? - Leaders
Purpose and Scope
This SOP defines the process for providing, recording, and tracking feedback within the team. The goal is to promote a feedback culture by ensuring that feedback is shared, logged, and accessible for continuous improvement.
Definitions
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Feedback: Constructive input provided regarding team members' or project performance.
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DM (Direct Message): Private communication between individuals.
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PMs Channel: The designated channel where feedback is logged for visibility by Project Managers.
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Feedback Survey: The formal survey system created by Jesús to record feedback details.
Procedure
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Provide Feedback
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Feedback must initially be given directly via Direct Message (DM) to the individual concerned.
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Complete the Feedback Survey
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After sharing feedback via DM, the feedback giver must complete the feedback survey created by Jesús. This ensures feedback is formally recorded.
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Log Feedback
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Once the survey is submitted, the feedback must be recorded/logged in the PMs channel for team visibility and tracking.
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Best Practices
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Encourage frequent feedback to support team growth: the more we practice, the more we improve.
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Be respectful and constructive in all feedback provided.
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Remember: creating a feedback culture starts with consistent use of this process.