Communication with clients - Guidelines and DONT'S

Guidelines

1. Full Transparency:
   • Client Access:
     • Clients have full access to Plutio. They can see all tasks, comments, and communication.
2. Prohibited Topics:
   • Dev Points/Hours:
     • Do not discuss development points or hours with clients.
3. Language:
   • English Only:
     • All comments and communication in Plutio must be in English.
4. Task Management:
   • Review New Tasks:
     • Developers must review new tasks with the PM before moving forward.
   • Assignment of Tasks:
     • Only move forward with tasks if they are assigned by the PM, and it's on the To-Do column. Follow this SOP
5. Task Readiness:
   • Clarification from PM:
     • PMs may ask questions about tasks for clarification. This does not mean the tasks are ready for development.
   • Task Assignment:
     • Tasks cannot be started unless explicitly assigned by PMs.

Detailed Instructions

1. Communication Protocol:

   • Transparency: Always be aware that clients can see all comments and tasks in Plutio. Maintain a professional tone and avoid discussing internal processes or metrics like development points or hours.
   • Language: Use English for all written communication in Plutio to ensure clarity and consistency for all team members and clients.

2. Task Handling:

   • Review Before Action:
     • Before acting on any new task, developers must review it with the PM. This ensures alignment on project priorities and clarifies any ambiguities.
   • Assignment Protocol:
     • Developers should only work on tasks that have been assigned by the PM. This helps maintain an organized workflow and ensures that the most critical tasks are prioritized.
   • Clarification Does Not Mean Approval:
     • When PMs ask questions about tasks, it is for clarification purposes. It does not imply that the task is ready for development. Wait for explicit assignment from the PM before starting any work.