Head of Design

Position overview: The Head of Design is responsible for leading the design team and ensuring that all UX/UI design efforts consistently adhere to the company’s visual standards and style across platforms, meeting both client needs and internal quality benchmarks. This role involves overseeing the entire design process for low-code/no-code applications, from initial concept through to final delivery, with a strong emphasis on design consistency and cohesive component use. The Head of Design collaborates closely with cross-functional teams, including development, project management, and client success, to deliver user-centric solutions that reflect a unified brand experience. Balancing design execution with leadership, the Head of Design mentors and guides the team, fostering high standards and a consistent design language across all projects.

Key Responsibilities

Team Leadership

Support the onboarding, training, and allocation of new resources.
Lead and manage a team of UX/UI designers, providing guidance, mentorship, and professional development.
Allocate design resources across multiple projects, balancing workloads based on project complexity and team availability.
Foster a culture of collaboration, innovation, and design excellence within the team.

Project Management

Collaborate with the Head of Operations and Project Managers to define the scope, timelines, and design needs for each project.
Ensure that all design work meets client expectations and is delivered on time.
Manage the design workflow, from wireframing to prototyping, ensuring consistency and quality across all platforms.
Participate in project kick-off meetings, providing valuable UX/UI insights to clients during the analysis and planning phases.

Design Execution

Oversee the design of wireframes, low-fidelity, and high-fidelity prototypes, tailored to the requirements of each platform (such as Glide, Bubble, Flutterflow, Webflow, etc.).
Ensure that all design elements adhere to the usability, aesthetic standards, and style consistency required across low-code/no-code platforms, establishing a cohesive visual language across all designs.
Implement and enforce design consistency across teams, maintaining uniform style, components, and standards across all platforms to ensure a seamless brand experience.
Participate in hands-on design work when necessary, particularly for high-priority or complex projects.
Review and approve all design deliverables, ensuring alignment with the company’s design principles, client objectives, and cross-platform consistency.

Collaboration and Client Engagement

Serve as a key point of contact for clients regarding design-related questions and concerns.
Work closely with developers and PMs to ensure that designs are accurately translated into functional applications.
Provide UX/UI leadership in client meetings, offering insights that enhance the functionality and user experience of delivered applications.

Team Development and Performance

Conduct regular performance reviews and provide constructive feedback to team members.
Develop and implement design standards and guidelines to maintain consistency across all projects.
Promote ongoing learning and development for the design team, encouraging team members to stay updated on UX/UI trends and best practices.

Requirements

Experience

Minimum of 5 years of experience in UX/UI design, with at least 2 years in a leadership role.
Strong portfolio showcasing UX/UI design projects, particularly for web and mobile applications.

Skills

Expertise in wireframing and prototyping tools, especially Figma.
Strong understanding of user-centered design principles, usability best practices, and information architecture.
Proficiency in creating and analyzing user flows and user stories to enhance the user experience and align with design goals.
Excellent leadership and team management skills.
Ability to manage multiple projects simultaneously and work in a fast-paced environment.
Strong verbal and written communication skills, with the ability to effectively present design concepts to clients and stakeholders.

Tools

Proficiency in design tools like Adobe, Figma, Whimsical, and other wireframing/prototyping tools.
Familiarity with project management and collaboration tools like Slack, Plutio, and Google Workspace.

KPIs and Metrics

Design Quality and Client Satisfaction

Client feedback and satisfaction scores (measured through surveys and direct feedback).
Number of revisions per project (aiming for minimal revisions after the first client presentation).

Project Delivery Metrics

On-time delivery rate for design milestones (percentage of design projects delivered within the agreed timeline).
Adherence to project scope and budget from a design perspective.

Team Performance

Team engagement and performance metrics (measured through task completion rates and internal feedback).
Retention and growth within the design team.

Process Improvement

Implementation of new design processes or tools that improve efficiency or quality.
Reduction in time from concept to delivery.