Observable behavior per Role

Sales & Marketing Intern

Project-Related Metrics

Proactivity in Lead Follow-Up: Shows initiative by consistently updating and following up on leads in the CRM without needing reminders.
Customer Orientation in the Sales Process: Maintains clarity and transparency in client communications, addressing queries quickly and thoroughly.

Role/Area-Specific Metrics

Efficiency in Lead Management: Keeps the CRM up to date and responds promptly to requests from the sales team.
Contribution to Marketing Content: Actively participates in creating content for social media and marketing campaigns, proposing ideas and meeting deadlines.

Head of operations

Project-Related Metrics

Project Timeline Compliance: Ensures projects stay within the agreed timelines through consistent planning and follow-up.
Quality in Deliverables: Maintains a high standard in team deliveries, verifying that quality requirements are met before each client delivery.

Area-Specific Metrics

Efficiency in Resource Allocation: Allocates and coordinates resources effectively, ensuring they are used according to the needs and priorities of each project.
Team Leadership and Satisfaction: Maintains open, supportive communication with team members, fostering a collaborative and respectful environment.

Project Manager

Project-Related Metrics

Coordination and Timeline Compliance: Monitors project progress to ensure milestones are achieved as planned, preventing delays.
Effectiveness in Client Communication: Communicates project status and manages client expectations clearly and promptly.

Area-Specific Metrics

Consistent Team Support: Facilitates team work by resolving doubts and clarifying objectives, ensuring each team member understands their role and responsibilities.
Obstacle Resolution: Identifies and addresses potential project bottlenecks, anticipating issues and proposing solutions.

Business Analyst

Project-Related Metrics

Clarity in Requirements Documentation: Documents requirements in a detailed and precise manner, avoiding ambiguities and ensuring a clear understanding of the project.
Timely Delivery of Documentation: Delivers project documentation and specifications within agreed deadlines, enabling smooth project progress.

Area-Specific Metrics

Identification of Process Improvements: Proposes improvements in workflows, aiming to optimize time and resources in project execution.
Support in Requirements Definition: Actively collaborates in gathering information for the accurate definition of project requirements.

Head of Design

Project-Related Metrics

Design Quality and Client Satisfaction: Receives positive feedback on the quality of presented designs, reflecting a strong understanding of client needs.
Reduction in Revisions: Presents proposals that minimize significant revisions, demonstrating high initial quality and alignment with the client.

Area-Specific Metrics

Interdepartmental Collaboration: Works closely with other teams (PMs, developers) to ensure design deliverables meet the needs of all departments.
Leadership in Design Process Improvement: Implements improvements in design processes that promote efficiency and quality within the design team.

UX / UI Designer

Project-Related Metrics

Satisfaction with Design Deliverables: Receives positive client feedback on the design and usability of deliverables.
Efficiency in Handling Revisions: Addresses revisions effectively, minimizing major changes after the initial presentation.

Area-Specific Metrics

Collaboration with Development Team: Coordinates with developers and PMs to ensure the correct implementation of designs, ensuring a smooth process.
Design Process Improvement: Adopts new tools and methodologies that improve efficiency and quality in UI/UX creation.

Developers

Project-Related Metrics

Timeliness and Quality of Deliverables: Delivers developments within the stipulated timeline and ensures they meet functionality and quality requirements.
Complete and Accessible Documentation: Maintains clear, accessible documentation to facilitate the understanding and use of their work by other team members.

Area-Specific Metrics

Adherence to Protocols and Team Culture: Actively participates in team meetings and aligns with established development protocols.
Knowledge Sharing and Continuous Improvement: Contributes to team learning by sharing relevant practices and knowledge.

Project-Related Metrics

Final Product Quality: Ensures products are delivered with a low defect rate and high quality according to client standards.
Identification and Documentation of Defects: Identifies and documents potential flaws and improvement areas before client delivery.

Area-Specific Metrics

Compliance with Documentation Processes: Maintains thorough, detailed documentation of QA processes and results of each test conducted.
Alignment with Testing Protocols: Adheres to testing protocols and ensures timely delivery for each testing phase.

Finance

Project-Related Metrics

Accuracy and Timeliness in Payments and Invoicing: Manages payments and invoices without errors and within the required timeframes, preventing delays or tracking issues.
Timeliness in Financial Reporting: Generates and shares financial reports within the required timelines, facilitating decision-making.

Area-Specific Metrics

Compliance with Financial and Fiscal Regulations: Ensures all financial activities comply with local regulations and internal policies.
Proactivity in Improving Financial Processes: Identifies and proposes automations or changes in financial processes that enhance efficiency and accuracy.