KPIs & Metrics per Area / Role

Sales & Marketing Intern

Project-Related Metrics

Lead Conversion Rate: Percentage of leads successfully converted into agreements or closed deals, measuring effectiveness in supporting the sales process.
Client Feedback on Sales Process: Client satisfaction score regarding the sales process, specifically on clarity, responsiveness, and support provided throughout the engagement.

Role/Area-Specific Metrics

Lead Management Efficiency: Timeliness in tracking, updating lead statuses, and responsiveness in the CRM, supporting a proactive sales approach.
Content Contribution: Timely and effective completion of assigned tasks related to content creation, such as social media posts, blogs, or other marketing materials.
Social Media Engagement: Increase in social media interactions and engagement on content contributed by the intern, reflecting the effectiveness of their contributions in driving audience engagement.

Head of operations

Project-Related Metrics

Project Delivery Metrics: On-time delivery rate and percentage of projects delivered within the agreed timeline.
Project Quality Scores: Internal assessments and client feedback on project quality.
Client Success Metrics: Client satisfaction scores (e.g., NPS) and client retention/repeat business rates.

Area-Specific Metrics

Resource Utilization Rate: Effectiveness in resource allocation and usage across projects.
Operational Efficiency: Reduction in project lead times and measurable improvements in operational processes.
Team Performance: Team satisfaction and retention rates, as well as the number of successful projects managed by project managers under the Head of Operations’ leadership.
Internal Process Improvement: Identification and implementation of internal process improvements that enhance operational efficiency and employee experience, measured by the percentage of successfully implemented changes that lead to time or cost savings.

Project Manager

Project-Related Metrics

Project Delivery Metrics: On-time delivery rate and adherence to project scope and budget.
Client Communication: Client feedback on communication effectiveness.

Area-Specific Metrics

Team Collaboration: Team feedback on milestone clarity and continuous support, including coordination and adaptability to team needs.
Reduction in project bottlenecks or blockers through proactive management.

Business Analyst

Project-Related Metrics

Requirements Accuracy: Project milestones achieved on the first attempt without requiring significant adjustments, demonstrating effective initial communication and understanding.
Milestone Clarity: Feedback on the clarity of milestones and support in organizing resources.

Area-Specific Metrics

Project Support Efficiency: Number of completed documentation items (requirements specs, user stories) within established deadlines.
Process Improvement: Identification of potential process enhancements that lead to time or cost savings.
Career Development Metrics: Completion of training modules and mentorship milestones aimed at transitioning to a PM role.

Head of Design

Project-Related Metrics

Design Quality and Client Satisfaction: Client feedback and satisfaction scores measured through surveys and direct feedback on design deliverables.
Design Revisions: Number of revisions per project, aiming to minimize revisions after the initial client presentation.
On-Time Delivery Rate for Design Milestones: Percentage of design projects delivered within the agreed timeline, ensuring adherence to project schedules.

Area-Specific Metrics

Team Performance: Team engagement and performance metrics, measured through task completion rates, internal feedback, and retention/growth within the design team.
Collaboration with Other Departments: Feedback from PMs, developers, and other stakeholders on the effectiveness of design handoffs and inter-departmental collaboration.
Process Improvement: Implementation of new design processes or tools that enhance efficiency or quality, measured by reductions in time from concept to delivery and overall process optimization.

UX / UI Designer

Project-Related Metrics

Area-Specific Metrics

Collaboration with Developers: Feedback from PMs and developers on the quality of design handoffs and collaboration.
Design Process Improvement: Implementation of new design processes or tools that improve efficiency or quality.

Developers

Project-Related Metrics

Project Delivery: On-time delivery rate and adherence to the defined scope.
Quality of Deliverables: Client satisfaction with functionality and quality.

Area-Specific Metrics

Documentation and Knowledge Sharing: Quality of documentation and contribution to knowledge sharing within the team.
Developer Engagement and Adherence to Protocols: Engagement with company culture and adherence to team protocols, including meeting attendance and workflow compliance.

Project-Related Metrics

Quality of Product: Client satisfaction score on quality assurance and bug-free delivery.
Defect Rate: Number of issues detected before and after delivery.

Area-Specific Metrics

Documentation and Process Compliance: Quality of documentation and compliance with processes in Plutio.
QA Engagement and Adherence to Protocols: Engagement with company culture and adherence to testing workflows and alignment on testing schedules.

Finance

Project-Related Metrics

Financial Accuracy: Accuracy in payroll and client invoicing, measured by error rates in payments and invoices.
Timeliness of Payments and Invoicing: Timeliness in paying suppliers and invoicing clients.

Area-Specific Metrics

Reporting and Compliance: On-time completion of financial reports and compliance with local tax and financial regulations.
Efficiency in Financial Processes: Reduction in time spent on manual financial tasks through process automation.
Client Payment Timeliness: Improvement in client payment timelines, measured by the percentage of invoices paid on time.
Onboarding Success: Timeliness and efficiency of the onboarding process for new hires, measured through feedback from new employees and HR.